Ngozi Body — Refund Policy

Overview

At Ngozi Body, each product is thoughtfully crafted in small batches with care and attention to quality. Due to the nature of our products and hygiene considerations, we maintain a clear and transparent refund policy aligned with e-commerce best practices.

All Sales Final

All sales are final. We do not offer refunds or exchanges on skincare products, candles, room sprays, or any other items once an order has been processed or shipped.

Hygiene & Safety Disclaimer

For health, safety, and hygiene reasons, we are unable to accept returns or exchanges on personal care or home fragrance products.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 5 business days of delivery.

To assist us in resolving the issue promptly, please include:
- Your order number
- Clear photos of the item and packaging

Once reviewed, Ngozi Body will determine the appropriate resolution, which may include a replacement or store credit at our discretion.

Non-Refundable Items

The following items are non-refundable and non-exchangeable:
- Used or opened products
- Gift cards
- Promotional or discounted items
- Limited-edition or event-exclusive products

In-Person & Event Purchases

All purchases made at pop-up events, markets, gifting lounges, or in-person experiences are final. Customers are encouraged to inspect products carefully before completing their purchase.

Retail & Stockist Purchases

If you purchased Ngozi Body products from an authorized retailer or stockist, that retailer’s refund and return policies apply. Please contact the point of purchase directly.

Payment Disputes & Chargebacks

We encourage customers to contact Ngozi Body directly with any order-related concerns before initiating a chargeback or payment dispute. Unauthorized or unresolved chargebacks may result in account restrictions or refusal of future service.

Contact

For questions regarding this Refund Policy, please contact us through the Contact page and select “Order Issue.”