Frequently Asked Questions
Ngozi Body is a luxury self-care brand offering thoughtfully crafted skincare, candles, and home fragrance products designed to nourish the skin, elevate the senses, and transform everyday routines into intentional rituals.
All Ngozi Body products are crafted in small batches with care and attention to quality to ensure consistency, freshness, and a premium experience.
No. Ngozi Body products are designed for all genders, with balanced formulations and sophisticated fragrances intended for universal appeal.
Ngozi Body candles are made with soy wax, selected for its clean burn, smooth finish, and ability to hold fragrance beautifully.
Yes. Ngozi Body candles are designed to burn cleanly when used as directed and properly maintained.
For best results, trim the wick to ¼ inch before each burn, allow the wax to melt evenly across the surface during the first burn, and avoid burning for more than four hours at a time.
Yes. Candle warmers are a flameless option that allows you to enjoy fragrance while extending the longevity of your candle.
Tunneling can occur when a candle is extinguished before the wax melts fully across the surface. Allowing sufficient burn time helps prevent this.
Trim the wick before relighting, keep the candle free of debris, and store it in a cool, dry place away from direct sunlight.
Yes. Once fully burned, the vessel can be cleaned and repurposed for décor or storage.
Our room sprays are designed to instantly refresh and elevate indoor spaces such as bedrooms, living areas, offices, and bathrooms.
Room sprays are intended for air and space refreshment only and are not recommended for direct use on fabrics, linens, or skin.
Scent longevity varies by room size and airflow, but typically lasts for several hours.
We recommend using room sprays in well-ventilated areas and keeping them out of reach of children and pets.
Yes. Our skincare products are formulated with thoughtfully selected ingredients and are suitable for many skin types, including sensitive skin. We recommend performing a patch test before full use.
Some Ngozi Body skincare products are suitable for both face and body use. Please refer to individual product descriptions for guidance.
Yes. Ngozi Body products are vegan and cruelty-free. We do not use animal-derived ingredients, and our products are not tested on animals.
Some skincare products use skin-safe, cosmetic-grade fragrance components selected for compatibility with face and body use. These may be used as an alternative to certain natural fragrance ingredients that can irritate sensitive skin. All ingredients are listed on each product.
Store skincare products in a cool, dry place away from direct sunlight and excessive heat.
Yes. Ngozi Body offers curated bundles and limited-edition sets throughout the year. Availability may vary by season and event. Visit Shop the Collection and select Bundles to explore current offerings.
All in-person purchases made at pop-ups, markets, or events are final.
For order-related questions, visit our Contact page and select Order Issue. Shipping and return details are available in our Shipping & Returns section.
Yes. Due to the opaque nature of our candle vessels, we recommend placing candles in checked luggage when traveling.
Yes. Please follow airline liquid guidelines and ensure products are securely sealed to prevent leakage.
Store products in protective pouches, keep them upright, and avoid prolonged exposure to heat or direct sunlight.
